Returns + Exchanges
Yes, we accept returns!
Your order can be returned as long as it meets the following conditions:
The order is new, unused, and unopened (if applicable)
The order is returned within 2 weeks of expected delivery
The order was not purchased on final sale
The order is not a custom or digital product
Your return will be processed through our payment system after we receive your item. Shipping costs are non refundable.
Custom Painted Products
Due to their handmade nature, custom painted products are non-refundable in most cases. Full refunds will be given if the project has not yet been started. Full and partial refunds will be offered at the discretion of Emma Fretz Designs based on the following terms:
-The refund is requested within 2 weeks of expected delivery
-The refund is requested in regards to an unfixable error on the part of Emma Fretz Designs*
-The product could be resold
*With any custom, hand made product, your order is subject to human error. Accidents happen, and on occasion there may be a typo or a forgotten request... We are MORE than happy to fix these up, but you will be responsible for shipping costs as well as for any custom fees that your order may incur.. Please contact our team with any concerns about your order within 24 hours of receipt.
In most cases, workshop registration is non-refundable. Please ensure that you are able to attend the date and time of workshop that you register for before purchasing your ticket.
In extraordinary circumstances refunds or ticket transfers may be granted at the discretion of Emma Fretz Designs.
Inclement Weather Policy
It is the policy of Emma Fretz Designs for workshops to proceed during most periods of inclement weather; however, where extraordinary circumstances warrant, due to weather, the company reserves the right to cancel the workshop. Attendees will be notified by email by 7am on the day of the workshop if it is cancelled.
We recognize that poor weather may affect your ability to get to a workshop safely, so you are encouraged to make the best choice for yourself in terms of safe transportation. Should an attendee choose to not attend a workshop due to inclement weather, 75% of their registration price can be transferred to another workshop date within 1 year.
Any photos, paintings, painted designs, Bible themes, graphics, text or other content are protected by worldwide copyright and other intellectual property laws, treaties and protections. You may not reproduce, publish, distribute, transmit, transfer, sell or modify any product or portion of this site without express written permission from Emma Fretz Designs.
If you wish to use any content from Emma Fretz Designs please contact us first. When possible, we are happy to provide high resolution photographs and answer any questions you might have.
Terms of Service
Some personal information is required in order to place an order or subscribe to our newsletter on our site. You may be asked to provide your name, email address, mailing address, phone number, or credit card information.
We only collect the information that you choose to provide, so you may use our site anonymously by declining to provide this information.
Your information will not be distributed or used without your consent.
Canada's Anti-Spam Legislation
As of July 1, 2015 new laws exist in Canada to protect business and individuals that affect how we use email and electronic messaging to communicate with our customers.
We are committed to providing high quality email marketing and abide by all Canadian Anti-Spam Legislation.
If at any time you wish to unsubscribe from our mailing list you may do so by following the "unsubscribe" instructions at the bottom of each email.